Items made with cotton yarn can be machine washed in cold water and machine dried on low. Items made with wool and wool-blend yarn should be hand washed and laid flat to dry. Items made with acrylic yarn can be machine washed on warm and tumble dried on low. All listings include care instructions. If you are unsure how to care for your item, please hand wash and lay flat to dry.

If you have a wool allergy, please let me know so I can be sure your item is made with a wool-free yarn.

Cancellation requests must be received within 2 hours of placing your order.

Returns will be accepted if you contact me within 7 days of receiving your item. Returns are NOT accepted for custom/personalized items or digital items. Refunds will be issued once I receive the item back in original condition, less shipping and a 20% restocking fee.

Exchanges - you may exchange like item for like item if you need a different size or color; you may not exchange for a different item, regardless of pricing being the same. This must be processed as a return and a new purchase of the item you want. See above for return policies.

Processing - the time it takes to complete a made to order item. Once the item is finished, it will be shipped.

Shipping - I can only guarantee the date I will ship your item out. I cannot guarantee how long it will take to get to you once I drop it off at the post office, and I am not responsible for an item not making it to you in time if you need it by a certain date if I have shipped it in my promised time. If you are charged more than $2.00 over the actual postage charge, I will refund your shipping overage.

I ship from the United States. If you are purchasing a physical item from outside the US, please be aware that your purchase may be subject to various customs & import taxes, and these are your responsibility as a buyer to pay. Not paying these will result in a delay in delivery of your item once it reaches your country.

I understand that gifts are not always subject to these types of taxes. Please do not ask me to indicate on the customs form that the item is a gift in order to avoid customs/imports taxes, as this is illegal. I won't put my shop or my livelihood as a small business owner on the line by doing this.